Privacy Policy for Lumina Gardens
At Lumina Gardens, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our site, which showcases our gardening services including landscape design, garden maintenance, plant installation, seasonal clean-ups, custom planters, and organic gardening solutions.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data: We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us. This may include your name, email address, phone number, and any other information you choose to share with us related to your gardening service needs.
- Usage Data: We automatically collect certain information when you visit, use, or navigate our site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our site. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, otherwise it is covered here).
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To provide you with information about our gardening services, fulfill your requests, and manage our relationship with you.
- To Communicate With You: To respond to your inquiries, send you administrative information, and provide details about our services or changes to our policies.
- For Marketing and Promotional Purposes: To potentially send you marketing and promotional communications about our services, new offerings, or other information we think may be of interest to you, in accordance with your communication preferences. You can opt-out of these communications at any time.
- To Improve Our Site and Services: To understand how our users interact with our online platform, to develop new features, and to enhance the user experience.
- For Security and Fraud Prevention: To ensure the security of our site and to prevent fraudulent activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We value your privacy and do not sell your personal data. We may share your information in the following limited circumstances:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information and may not use it for any other purpose.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To make a request regarding your rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.
Security of Your Information
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
Lumina Gardens
55-90 48th Street
New York, New York, 11378
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